Users may continue to receive email prompts for an action plan even after it has been completed if the plan’s status hasn’t updated correctly, reminders are still active, or there’s a delay in the system syncing changes.
If you believe that you are receiving 'in progress' emails for action plans that have already been completed, this could be due to a system glitch where a duplicate action plan has been created. The support team will need to remove the duplicate for you, so please raise a new case online and reference the title of this article.