Check internet connection message appears when trying to export PAMMS assessment to PDF from assessor portal. This happens when the file size is too large to download this directly.
If you receive the above error message, follow these simple steps:
Go to the assessor portal of the PAMMS environment that your query relates to.
Find the relevant assessment, then click the button with the down facing arrow named download assessment.
Once the assessment opens, click the PDF button named export.
This will open the file in your browser where you would normally click the downward facing arrow to save the assessment to your desktop. In this example the following error occurs.
5. To mitigate this issue, select the printer icon instead of the downward facing arrow, then select destination as save as PDF. This should now allow you to save the export PDF as normal.