You may need to amend portal visibility to ensure providers can only access the correct assessments, action plans, or returns, especially if their permissions, service details, or organisational setup have changed.
To change portal visibility, follow these simple steps:
Log Into the ADASS portal.
Select Assessments from the top menu options.
Type name of the assessment in question in the search box.
Select this icon.
You will be given a list of public, hidden, partially hidden & provider only. Select whatever your preference is (if hidden is selected, this will explain why the provider is unable to see the report)