Your local authority are the best people to contact regarding and questions or issues with the provider returns, please forward your query onto your administrator from your local authority. If you're unsure on who this may be, please let us know and we can advise.
If notifications for returns are going to the wrong person, the local authority have access to the user administration for PAMMS, so they can make any amendments on their end.
If the local authority are unsure or they're unable to fix your issue, please ask for them to raise a new case with us directly and we can assist further.